A telephone conversation about you or your loved one’s situation to confirm that the eligibility criteria for our services are met. If a more suitable service is available, we’ll point you in the right direction at this stage, ensuring you get the best support from the outset.
30 mins
A comprehensive care needs assessment to evaluate the support required for you or your loved one. Following the assessment, we’ll provide a detailed professional recommendation to ensure the right care and support needs are detailed.
2 Hours
If you or a loved one is currently receiving care and support from a provider, Understanding Care Needs can review the arrangement. We’ll assess the suitability of the services being provided and offer a professional recommendation to ensure the care meets the right standards for your needs.
1 Hour 30 Mins